Refund policy
Return & Refund Policy
We want you to love your Rough Cut Revival order. If something isn’t quite right, you may request a return within 30 days of receiving your order.
Returns
To be eligible for a return, your item must be in the same condition you received it — unworn, unused, unwashed, and in its original condition and packaging. Proof of purchase is also required.
To request a return, contact us at shop@roughcutrevival.com with your order number and reason for the return.
If your return is accepted, we’ll provide instructions on where and how to send your item.
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, misprinted, or you received the wrong item, contact us as soon as possible at shop@roughcutrevival.com with your order number and photos of the issue.
We’ll review it and work to make it right.
Non-Returnable Items
We cannot accept returns on:
Items that have been worn, washed, used, or altered
Personalized or custom-made products
Final sale items
Gift cards
If you’re unsure whether your item is eligible for a return, contact us at shop@roughcutrevival.com.
Exchanges
We do not currently offer direct exchanges.
If you need a different size or item, the fastest option is to request a return of the original item. Once your return is accepted, you can place a new order for the item you want.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.
If more than 15 business days have passed since your refund was approved, please contact us at shop@roughcutrevival.com.
Questions
For any questions about returns or refunds, contact us at shop@roughcutrevival.com.