Shipping policy
Shipping Policy
We’re excited to get your Rough Cut Revival order headed your way! Because many of our products are made to order, please allow time for both production and shipping when placing your order.
Processing & Production
Most Rough Cut Revival products are made to order. This means your item begins production after your order is placed.
Production times may vary depending on the product, order volume, and time of year. Please keep in mind that production time is separate from shipping time.
Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.
Shipping Times
Shipping times vary depending on your location, the product ordered, and the shipping carrier.
Delivery estimates provided at checkout or through tracking are estimates and are not guaranteed. Holidays, weather, carrier delays, and other circumstances outside of our control may affect delivery times.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your order and delivery location.
Orders May Arrive Separately
Some items may be produced and shipped from different facilities. If you order multiple products, your order may arrive in more than one package or on different days.
Don’t panic if the whole crew doesn’t show up at once. 🖤
When available, tracking information will be provided for each shipment.
Shipping Addresses
Please double-check your shipping address before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at Shop@roughcutrevival.com. We’ll do our best to help, but once an order has entered production or shipped, we cannot guarantee that the address can be changed.
Rough Cut Revival is not responsible for orders delivered to an incorrect address provided at checkout.
Lost, Missing or Damaged Packages
If your tracking shows your package is still in transit or delayed, please allow additional time for the carrier to complete delivery.
If your package appears to be lost, arrives damaged, or there is an issue with your order, please contact us at Shop@roughcutrevival.com with your order number and details about the issue.
We’ll do our best to help get things sorted out.
Rough Cut Revival is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier. If your package is marked delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional information.
Shipping Delays
Once an order has been transferred to the shipping carrier, delivery is outside of our direct control. Rough Cut Revival is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside of our control.
We’ll always do our best to help if something goes sideways.
Questions?
Questions about your order or shipment?
Email us at Shop@roughcutrevival.com and include your order number so we can help as quickly as possible.
Rough Cut Revival
Bringing Back Better Days.